Effective Date: January 1, 2025
Last Updated: January 1, 2025
Introduction
Bee & Berry (Private) Limited (“we,” “us,” or “our”) respects the privacy of visitors to our website and customers who use our services. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
By using our website (www.beeberry.pk) or engaging with our services, you agree to the collection and use of information as described in this policy.
Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you visit our website.
Information You Provide
- Contact Information – Name, company name, phone number, email address, and postal address
- Business Information – Company registration details, tax numbers, and business type
- Inquiry Details – Product specifications, project requirements, technical questions, and order information
- Communication Records – Email correspondence, phone call notes, and meeting documentation
- Payment Information – Bank details, purchase order numbers, and billing addresses (we do not store credit card information)
Information Collected Automatically
- Technical Data – IP address, browser type, operating system, and device information
- Website Usage – Pages visited, time spent on pages, links clicked, and navigation patterns
- Location Data – General geographic location based on IP address (city or region level)
How We Use Information
We use the information we collect for legitimate business purposes including:
Business Operations
- Processing product inquiries and quotation requests
- Fulfilling orders and coordinating deliveries
- Providing technical support and customer service
- Managing warranty claims and product returns
- Maintaining customer accounts and order history
Communication
- Responding to inquiries and information requests
- Sending order confirmations and delivery updates
- Providing technical documentation and product specifications
- Sharing company updates and product announcements (only if you opt in)
Quality and Improvement
- Improving our products based on customer feedback
- Enhancing website functionality and user experience
- Analyzing customer requirements to develop new products
- Conducting quality assurance and compliance audits
Legal Compliance
- Meeting regulatory requirements in Pakistan
- Maintaining records required for tax and accounting purposes
- Responding to legal requests and protecting our rights
Data Protection
We implement reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
Security Measures
- Secure storage of physical and electronic records
- Limited access to personal information (only authorized personnel)
- Password protection for systems containing customer data
- Regular review of data security practices
Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy or as required by Pakistani law. Business records are typically maintained for a minimum of seven years for tax and legal compliance purposes.
When information is no longer needed, we securely delete or destroy it according to our data disposal procedures.
Third-Party Sharing
We do not sell, rent, or trade your personal information to third parties. We only share information in the following circumstances:
Service Providers
We may share information with trusted service providers who assist with business operations, including:
- Logistics companies for product delivery
- Payment processors for invoice and payment handling
- IT service providers for website hosting and email services
- Professional advisors including accountants and legal counsel
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose information when required by Pakistani law, court orders, government regulations, or to protect our legal rights and safety.
Business Transfers
If Bee & Berry is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction. You will be notified of any such change.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality and analyze website usage.
What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve user experience.
How We Use Cookies
- Essential Cookies – Required for website functionality (cannot be disabled)
- Analytics Cookies – Help us understand how visitors use our website
- Preference Cookies – Remember your settings and language preferences
Managing Cookies
You can control cookies through your browser settings. Disabling cookies may affect certain website features. Most browsers allow you to:
- View cookies stored on your device
- Delete existing cookies
- Block future cookies
- Receive notification before cookies are stored
Your Rights
You have rights regarding your personal information under Pakistani law.
Access and Correction
You may request access to the personal information we hold about you and ask us to correct any inaccuracies. Contact us using the information below to make such requests.
Data Deletion
You may request deletion of your personal information, subject to our legal obligations to retain certain records for tax, accounting, and regulatory compliance purposes.
Marketing Communications
If you receive marketing communications from us, you may opt out at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly with your request
- Updating your communication preferences
We will continue to send essential communications related to your orders and business relationship with us.
Complaints
If you have concerns about how we handle your information, please contact us first so we can address the issue. You also have the right to file a complaint with relevant regulatory authorities in Pakistan.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page indicates when the policy was most recently revised.
We encourage you to review this policy regularly. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
Contact Information
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Bee & Berry (Private) Limited
Office # 9, Street 65, G-13/2
Islamabad 44000, Pakistan
Phone: +92-51-8899029
WhatsApp: +92-333-5199946
Email: info@beeberry.pk
Website: www.beeberry.pk
For privacy-related inquiries, please include “Privacy Policy” in your email subject line.
Bee & Berry (Private) Limited
Incorporation Number: 0076273
National Tax Number: 6472181
Sales Tax Number: 3277876177552